Contact Information

Effective Date: May 2026

At Aeropour, we value our customers and are committed to providing a transparent, reliable, and responsive support experience. Whether you have questions about our premium kitchen and beverage products, need assistance with an existing order, or require support regarding shipping and returns, our dedicated team is here to help.

Please find our official corporate and customer support contact details below. We operate in full compliance with international e-commerce transparency standards.

1. Customer Support Channels

For all general inquiries, order updates, product questions, or return requests, please use the following verified support channels. We aim to respond to all email inquiries within 12 to 24 hours on business days.

  • Customer Support Email: support@aeropour.shop
  • Customer Support Phone: +61 485 904 817
  • Support Availability: Monday to Friday, 9:00 AM – 5:00 PM (AEST)

2. Corporate & Legal Business Entity

The Site www.aeropour.shop is owned, legally represented, and operated by our registered corporate entity in Australia:

  • Legal Business Name: HNKAY GROUP PTY LTD
  • Australian Company Number (ACN): 697 273 779
  • State of Registration: Victoria, Australia
  • Authorized Business Representative / Director: Kristen Scott

3. Registered Business Office Address

In alignment with consumer protection laws and advertising network policies, our official registered business location and mailing address for corporate correspondence is:

Aeropour / HNKAY GROUP PTY LTD
1216 STURT STREET
BALLARAT, VIC 3350
Australia

4. Important Notice for Returns

Please do not ship return packages directly to the registered business office address listed above without contacting us first. To return an item under our 30-Day Free Return Policy, please email support@aeropour.shop to obtain a prepaid shipping label and the designated logistics warehouse address. Items sent without prior authorization will not be processed.

You may also reach out to us by filling out the contact form directly on our Contact Us page. Thank you for choosing Aeropour.